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privacy policy

PLayerhot respects your privacy and works hard to safeguard the privacy of your personal data. We realize that the exciting growth of the Internet and online service sraise questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment of safe guarding privacy to our online and Internet activities.


In addition to thisgeneral online privacy policy, you may receive notice of other terms that applyto particular promotions or services.


We use encryption, firewalls and other technology and security proceduresto help protect the accuracy and security of your personal information andprevent unauthorized access or improper use. For example, you will note thatwhile using some features of the PLayerhot’ web site you will need to submit apassword or some other type of authenticating information.

Verification, Billing, andOrder Status

We collect Personal Information to verify the accuracy of your name,billing address, shipping address, credit card number, and credit cardexpiration date provided, to screen for fraud, to bill you for products and servicespurchased and to pay you for products and services sold. We use your e-mailaddress (es) to contact you regarding the status of your order when necessaryand to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.

Customer Service

We will communicate with you in response to your inquiries, to provide theproducts and services you request, and to manage your account. We willcommunicate with you by e-mail, live chat or telephone, in accordance with yourwishes.

Compliance with LegalAuthorities

As required by law, and to enforce customers' or our legal rights, and tocomply with local, state, federal and international law, we may discloseinformation to law enforcement agencies.

We work with local, national, and internationalfraud investigation agencies and employs a variety of electronic and othermeans to discourage, detect, and intercept fraudulent activities. We aggressively prosecute, to the fullest extent of the law, those perpetrator sapprehended conducting fraudulent activities on its web site. Agencies with which we cooperate are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, andInterpol.

Return Policy

How do I get a return?

We handle all refund requests through ourLive Help. We do not accept refund requests via e-mail for security reasons. Ifyou would like to request a refund, please contact our Live Help.

I have not received my order. What is happening?

In the vast majority of cases, we are ableto fulfill orders within the time frame given. However, sometimes we may beunable to fulfill your order right away. If this is the case, we shall contactyou to inform you. You will be given the option to cancel your order and get arefund, or wait for us to have stock again. Please note that, we could onlymake partial refund if you have received part of good as ordered.

How are refunds issued?

If your request for a refund is granted, It takes up to 3 days for the refund to show up on your creditcard account. PayPal balance will be updated immediately


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